[rt-users] independent sets of queues

Jesse jesse at fsck.com
Tue Jun 27 15:14:43 EDT 2000

Well, you could create the queues as the "global administrator" and then designate
specific individuals as "queue admin" for a given queue.


On Tue, Jun 27, 2000 at 12:06:30PM -0700, Taher H Haveliwala wrote:
> Hi,
> I'm a new RT user.  RT is almost exactly what I was looking for, except
> for the following issue:  I need to set up RT for use by several
> independent groups of people.  Each group should be able to administer
> things for themselves.  Is there any way, short of installing RT multiple
> times in separate directories, to allow multiple groups to use RT with
> their own sets of queues?
> I.e., group San Francisco would want a set of queues, say 'Finance',
> 'Recreation', etc... and group Los Angeles would also want a set of
> queues, say 'Recreation' and 'Business' or something like that.  Each
> group would want to have administration privilege for their own set of
> queues.
> Should I just give each group only 1 queue, and then let them use
> subject/area to categorize tickets?  It's not as flexible (i.e.,
> SF-Finance might need a different membership list than SF-Recreation)
> Or should I install RT one time for each different group (messy!)?
> Or is there a better way?
> I scanned through the docs/mail archives, and came across some stuff about
> 'recursive queues' in 2.0, but that's overkill, and I'm not sure if that
> is still being implemented.
> Thanks in advance for your help,
> Taher
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jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
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