[rt-users] independent sets of queues

[Taher H Haveliwala]

That's an option, but then every time a group wanted to create a new
queue, they would have to bug me, and I'd prefer not to have to do any
more work than necessary administering the system ;)  

I suppose if it turns out queue creation is infrequent, I might do it that
way.

Taher

On Tue, 27 Jun 2000, Jesse wrote:

> Well, you could create the queues as the "global administrator" and
> then designate specific individuals as "queue admin" for a given
> queue.
> 
> 	jesse
> 
> 
> On Tue, Jun 27, 2000 at 12:06:30PM -0700, Taher H Haveliwala wrote:
> > Hi,
> > 
> > I'm a new RT user.  RT is almost exactly what I was looking for, except
> > for the following issue:  I need to set up RT for use by several
> > independent groups of people.  Each group should be able to administer
> > things for themselves.  Is there any way, short of installing RT multiple
> > times in separate directories, to allow multiple groups to use RT with
> > their own sets of queues?
> > 
> > I.e., group San Francisco would want a set of queues, say 'Finance',
> > 'Recreation', etc... and group Los Angeles would also want a set of
> > queues, say 'Recreation' and 'Business' or something like that.  Each
> > group would want to have administration privilege for their own set of
> > queues.
> > 
> > Should I just give each group only 1 queue, and then let them use
> > subject/area to categorize tickets?  It's not as flexible (i.e.,
> > SF-Finance might need a different membership list than SF-Recreation)
> > 
> > Or should I install RT one time for each different group (messy!)?
> > 
> > Or is there a better way?
> > 
> > I scanned through the docs/mail archives, and came across some stuff about
> > 'recursive queues' in 2.0, but that's overkill, and I'm not sure if that
> > is still being implemented.
> > 
> > Thanks in advance for your help,
> > Taher
> > 
> > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
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