[rt-users] Installation Problems:

[Jesse]

Did you use gmake (gnu make) to perform the install?


On Thu, Jun 29, 2000 at 04:49:14PM -0700, Peter Losher wrote:
> 
> First off the details:
> ----------------------
> 
> Running RT v1.0.3 on a FreeBSD v3.5-STABLE system.
> Apache+SSL+Kerberos httpd.
> Perl v5.003 + all the RT required modules.
> MySQL on a remote server.
> 
> rt user and group created
> 
> The problem:
> ------------
> 
> I am having a problem where:
> 
> a) When I load up webrt.cgi, or admin-webrt.cgi; it automatically logs me
> in and says in the footer message:
> 
> "You are currently authenticated as ."
> 
> Modifying the account doesn't work, the username field is uneditable and
> is blank.  At no point do I ever get a login screen.  I thought this could
> have been because we have password authentication (via Krb5) on the server
> where RT resides.  But after removing that restriction for the RT CGI
> directory, it still happens.
> 
> b) When I add a new RT queue (as root), using:
> 
> [root at host] ./rtadmin queue -create <queue name>
> 
> I get a bunch of permission errors:
> 
> -=-
> cp: /usr/local/rt/etc/templates/queues/systems/autoreply: Permission
> denied
> cp: /usr/local/rt/etc/templates/queues/systems/comment: Permission denied
> cp: /usr/local/rt/etc/templates/queues/systems/correspondence: Permission
> denied
> cp: /usr/local/rt/etc/templates/queues/systems/error: Permission denied
> cp: /usr/local/rt/etc/templates/queues/systems/give: Permission denied
> cp: /usr/local/rt/etc/templates/queues/systems/respond: Permission denied
> cp: /usr/local/rt/etc/templates/queues/systems/steal: Permission denied
> cp: /usr/local/rt/etc/templates/queues/systems/transaction: Permission
> denied
> cp: /usr/local/rt/etc/templates/queues/systems/web_create: Permission
> denied
> Queue systems sucessfully created.
> -=-
> 
> Where are they getting the files from (so I can see here the problem
> lies).
> 
> Thanks in advance for any tips you can provide.
> 
> Best Wishes - Peter Losher
> -- 
> Peter Losher   				      <Peter.Losher at nominum.com>     
> Systems Admin. - Nominum, Inc.              PGP key available on request
> 
> 
> 
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> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
-------------------------------------------------------------
I have images of Marc in well worn combat fatigues, covered in mud, 
sweat and blood, knife in one hand and PSION int he other, being 
restrained by several other people, screaming "Let me at it! 
Just let me at it!"  Eichin standing calmly by with something 
automated, milspec, and likely recoilless.
				-xiphmont on opensource peer review