[rt-users] RT Question

[Chris Blackmor]

I had thought of that but there is a strong possibility that if we really 
like it that our California admin team may use it too which would require
a different queue for CA vs. TX.

I guess I'm outta luck on this request, huh?

Thanks again for your time.
C-

On Tue, Mar 07, 2000 at 11:02:48AM -0500, Jesse wrote:
> Sounds like you want to set up different queues for those things, actually. 
> 
> Jesse
> On Tue, Mar 07, 2000 at 09:59:29AM -0600, Chris Blackmor wrote:
> > VERSION:   1.0.2pre2
> > SYSTEM:    SunOS olympus 5.7 Generic_106541-08 sun4m sparc SUNW,SPARCstation-20
> > PERL:      5.0 patchlevel 4 subversion 4
> > BROWSER:   netscape 4.61
> > LOCALMODS: NONE 
> > 
> > My sysadmin team is looking at RT for our small group to use to better support
> > our users.  We had one question and I haven't been able to find out through 
> > code digging.  (Could be because I am just learning perl <grin>)
> > 
> > We would like to have default assignees to different "Areas".  ie:  Under
> > the admin queue we have licensing, accounts, etc.  We would like licensing
> > to go to one subset of the admin team while accounts goes to another.  
> > 
> > Is there a way to do this?
> > 
> > I appreciate any advice you could give me.
> > 
> > Regards,
> > Chris 
> > 
> > -----------------------------------------------------------------------------
> > *                                              |   When you give a lesson   *
> > * Chris Blackmor                     _______   |         in meanness        *
> > * Advanced Micro Devices             \____  |  |  to a critter or a person, *
> > * Phone: (512) 602-1608              /|   | |  |     don't be surprised     * 
> > * Fax:   (512) 602-5155             | |___| |  |    if they learn their     *
> > * Email: chris.blackmor at amd.com     |____/ \|  |            lesson          *
> > *                                              |              Author Unknown*
> > -----------------------------------------------------------------------------
> > *                     My comments are mine, and mine alone.                 *
> > -----------------------------------------------------------------------------
> > 
> > 
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> 
> -- 
> jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
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-- 
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*                                              |   When you give a lesson   *
* Chris Blackmor                     _______   |         in meanness        *
* Advanced Micro Devices             \____  |  |  to a critter or a person, *
* Phone: (512) 602-1608              /|   | |  |     don't be surprised     * 
* Fax:   (512) 602-5155             | |___| |  |    if they learn their     *
* Email: chris.blackmor at amd.com     |____/ \|  |            lesson          *
*                                              |              Author Unknown*
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*                     My comments are mine, and mine alone.                 *
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