[rt-users] RT Question

[Jesse]

On Tue, Mar 07, 2000 at 10:16:29AM -0600, Chris Blackmor wrote:
> 
> I had thought of that but there is a strong possibility that if we really 
> like it that our California admin team may use it too which would require
> a different queue for CA vs. TX.
> 
> I guess I'm outta luck on this request, huh?
>

I think that you may need to do separate queues for each seperate "team" :(
So I understand the question properly, you would like to have tickets automatically
get assigned to a particular user if they're in a specific area?

	jesse
 
> Thanks again for your time.
> C-
> 
> On Tue, Mar 07, 2000 at 11:02:48AM -0500, Jesse wrote:
> > Sounds like you want to set up different queues for those things, actually. 
> > 
> > Jesse
> > On Tue, Mar 07, 2000 at 09:59:29AM -0600, Chris Blackmor wrote:
> > > VERSION:   1.0.2pre2
> > > SYSTEM:    SunOS olympus 5.7 Generic_106541-08 sun4m sparc SUNW,SPARCstation-20
> > > PERL:      5.0 patchlevel 4 subversion 4
> > > BROWSER:   netscape 4.61
> > > LOCALMODS: NONE 
> > > 
> > > My sysadmin team is looking at RT for our small group to use to better support
> > > our users.  We had one question and I haven't been able to find out through 
> > > code digging.  (Could be because I am just learning perl <grin>)
> > > 
> > > We would like to have default assignees to different "Areas".  ie:  Under
> > > the admin queue we have licensing, accounts, etc.  We would like licensing
> > > to go to one subset of the admin team while accounts goes to another.  
> > > 
> > > Is there a way to do this?
> > > 
> > > I appreciate any advice you could give me.
> > > 
> > > Regards,
> > > Chris 
> > > 
> > > -----------------------------------------------------------------------------
> > > *                                              |   When you give a lesson   *
> > > * Chris Blackmor                     _______   |         in meanness        *
> > > * Advanced Micro Devices             \____  |  |  to a critter or a person, *
> > > * Phone: (512) 602-1608              /|   | |  |     don't be surprised     * 
> > > * Fax:   (512) 602-5155             | |___| |  |    if they learn their     *
> > > * Email: chris.blackmor at amd.com     |____/ \|  |            lesson          *
> > > *                                              |              Author Unknown*
> > > -----------------------------------------------------------------------------
> > > *                     My comments are mine, and mine alone.                 *
> > > -----------------------------------------------------------------------------
> > > 
> > > 
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> > > 
> > 
> > -- 
> > jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
> > pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> > --------------------------------------------------------------
> > Pelcgb-serrqbz abj!
> 
> -- 
> -----------------------------------------------------------------------------
> *                                              |   When you give a lesson   *
> * Chris Blackmor                     _______   |         in meanness        *
> * Advanced Micro Devices             \____  |  |  to a critter or a person, *
> * Phone: (512) 602-1608              /|   | |  |     don't be surprised     * 
> * Fax:   (512) 602-5155             | |___| |  |    if they learn their     *
> * Email: chris.blackmor at amd.com     |____/ \|  |            lesson          *
> *                                              |              Author Unknown*
> -----------------------------------------------------------------------------
> *                     My comments are mine, and mine alone.                 *
> -----------------------------------------------------------------------------
> 
> 
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> 

-- 
jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
--------------------------------------------------------------
There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
									-Tanj