[rt-users] RT Question

[Chris Blackmor]

Jesse,

Yeah... you got it.  Since there are two small teams in two disjoint sites
that would both need the same "Areas" defined but different starting queues
it would be cool if we could assign default owners to different areas.

Thanks for the pump about "crushing the EVIL empire (Intel)".  Our stocks
actually hit an all time high just a little while ago of $60.  Of course
it went back down but at least we have actually made it out of the teens! ;)

Thanks for the feed back.... BTW, my entire team loved you sig file!

C-


On Tue, Mar 07, 2000 at 12:09:14PM -0500, Jesse wrote:
> On Tue, Mar 07, 2000 at 10:16:29AM -0600, Chris Blackmor wrote:
> > 
> > I had thought of that but there is a strong possibility that if we really 
> > like it that our California admin team may use it too which would require
> > a different queue for CA vs. TX.
> > 
> > I guess I'm outta luck on this request, huh?
> >
> 
> I think that you may need to do separate queues for each seperate "team" :(
> So I understand the question properly, you would like to have tickets automatically
> get assigned to a particular user if they're in a specific area?
> 
> 	jesse
>  
> > Thanks again for your time.
> > C-
> > 
> > On Tue, Mar 07, 2000 at 11:02:48AM -0500, Jesse wrote:
> > > Sounds like you want to set up different queues for those things, actually. 
> > > 
> > > Jesse
> > > On Tue, Mar 07, 2000 at 09:59:29AM -0600, Chris Blackmor wrote:
> > > > VERSION:   1.0.2pre2
> > > > SYSTEM:    SunOS olympus 5.7 Generic_106541-08 sun4m sparc SUNW,SPARCstation-20
> > > > PERL:      5.0 patchlevel 4 subversion 4
> > > > BROWSER:   netscape 4.61
> > > > LOCALMODS: NONE 
> > > > 
> > > > My sysadmin team is looking at RT for our small group to use to better support
> > > > our users.  We had one question and I haven't been able to find out through 
> > > > code digging.  (Could be because I am just learning perl <grin>)
> > > > 
> > > > We would like to have default assignees to different "Areas".  ie:  Under
> > > > the admin queue we have licensing, accounts, etc.  We would like licensing
> > > > to go to one subset of the admin team while accounts goes to another.  
> > > > 
> > > > Is there a way to do this?
> > > > 
> > > > I appreciate any advice you could give me.
> > > > 
> > > > Regards,
> > > > Chris 
> > > > 
> > > > -----------------------------------------------------------------------------
> > > > *                                              |   When you give a lesson   *
> > > > * Chris Blackmor                     _______   |         in meanness        *
> > > > * Advanced Micro Devices             \____  |  |  to a critter or a person, *
> > > > * Phone: (512) 602-1608              /|   | |  |     don't be surprised     * 
> > > > * Fax:   (512) 602-5155             | |___| |  |    if they learn their     *
> > > > * Email: chris.blackmor at amd.com     |____/ \|  |            lesson          *
> > > > *                                              |              Author Unknown*
> > > > -----------------------------------------------------------------------------
> > > > *                     My comments are mine, and mine alone.                 *
> > > > -----------------------------------------------------------------------------
> > > > 
> > > > 
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> > > > 
> > > 
> > > -- 
> > > jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
> > > pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> > > --------------------------------------------------------------
> > > Pelcgb-serrqbz abj!
> > 
> > -- 
> > -----------------------------------------------------------------------------
> > *                                              |   When you give a lesson   *
> > * Chris Blackmor                     _______   |         in meanness        *
> > * Advanced Micro Devices             \____  |  |  to a critter or a person, *
> > * Phone: (512) 602-1608              /|   | |  |     don't be surprised     * 
> > * Fax:   (512) 602-5155             | |___| |  |    if they learn their     *
> > * Email: chris.blackmor at amd.com     |____/ \|  |            lesson          *
> > *                                              |              Author Unknown*
> > -----------------------------------------------------------------------------
> > *                     My comments are mine, and mine alone.                 *
> > -----------------------------------------------------------------------------
> > 
> > 
> > _______________________________________________
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> > 
> 
> -- 
> jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
> pgp keyprint:  50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
> --------------------------------------------------------------
> There are no supercomputer applications that are solvable that cannot be solved
> in finite time using a fucking TRS-80 with approprite disk/tape drives.  Zero.
> 									-Tanj

-- 
-----------------------------------------------------------------------------
*                                              |   When you give a lesson   *
* Chris Blackmor                     _______   |         in meanness        *
* Advanced Micro Devices             \____  |  |  to a critter or a person, *
* Phone: (512) 602-1608              /|   | |  |     don't be surprised     * 
* Fax:   (512) 602-5155             | |___| |  |    if they learn their     *
* Email: chris.blackmor at amd.com     |____/ \|  |            lesson          *
*                                              |              Author Unknown*
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*                     My comments are mine, and mine alone.                 *
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