[rt-users] Difference between ages

[Jesse]

On Tue, May 16, 2000 at 09:51:15AM -0700, Tauren Mills wrote:
> I've looked through the list archives and read the manual, but I'm not clear
> on the difference between:  "Told", "Age", and "Last".  Here's my guesses:
> 
> Last:		the amount of time since a request was last responded to
> Age:		the amount of time since a request was created
> Told:		... no idea ...
>
Told: the amount of time since a request was last responded to
Last: The amount of time since the last ticket update.

 
> Here's a suggestion:
> 
> It would be nice to know the total time that a request took from when it was
> opened until when it was resolved.  In other words, if the clock would "stop
> clicking" for a request once it had been marked as resolved.
>

Yep. it would be nice. It might even happen someday :)
. 
> Any feedback would be appreciated!
> 
> Tauren
> 
> 
> 
> 
> 
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