[rt-users] Default templates not working?

[Feargal Reilly]

Your permissions for the rt/etc/templates/queues/<queuename>/* should be rwx, 
and owned by rt.
If those files don't exist, then rt is probably having problems setting up the 
queue in the first place.
Check the permissions on rt/lib/generic_templates - They should also be rwx 
and owned by rt. If not, then rt won't be able to create the templates for 
your queue.

-Feargal.

Feargal Reilly,
Systems administrator,
The CIA.