[rt-users] Re: definition on rt-mailgate

[robert rotman]

Hello,

a genneral question on this topic:

what ist this mailgate good for?
if i issue "%rt help" i see that there is no option to list
open tickets or transaction content.

to take the example "%RT OPEN 3":
how should i decide which ticket nr. to be opend if i don't know the
content?

robert

On Wed, 1 Nov 2000, Eric Goodman wrote:

> 
> In response to Q1:
> 
> I don't think the correspond queue uses the username/password you 
> give it for the correspondence. That is, the
> 
> 	%RT USER kimura
> 	%RT PASS kimura
> 
> only authenticates you for further %RT commands. I think the new 
> request is still tying to be created by an anonymous user, and you 
> probably have "allow anyone to create requests in this queue" turned 
> off.
> 
> 
> In Q2 it's the same thing.
> 
> The sequence
> 
> 	%RT USER kimura
> 	%RT PASS kimura
> 	%RT OPEN 3
> 
> sets the "status" of item 3 to open; it does not "open up" item 3 for 
> "further manipulation". Specifically, it does not cause the following 
> email to be associated with request #3. As I understand it, the only 
> way to get the plain text comment associated to request 3 is to use 
> the subject line.
> 
> E.g.:
> 
> 	# mail comment at ...
> 
> 	Subject: [RT Request #4] (CTCN) Transaction (kimura)
> 	%RT USER kimura
> 	%RT PASS kimura
> 	%RT OPEN 3  [Opens ticket 3 as user kimura]
> 
> 	Test comment [This comment will be associated w/ticket
> 		     #4 because of the subject line of the message].
> 
> 
> --- Eric
> 
> At 3:11 PM +0900 11/1/2000, Kazu Kimura wrote:
> >Hello Eric,
> >
> >Thank you for the clarification.
> >However, concerning the usage, it is still vague to me.
> >
> >Will somebody answer to me with following example.  In fact, the use of
> >mail is not yet successful.  I cannot say if my understanding is wrong
> >or my RT installation is wrong.
> >
> >Assumption: to make it simple, I set /etc/aliases for rt as follows.
> >
> ># use for RT
> >comment:        "|/opt/rt/bin/rt-mailgate CTCN comment"
> >action: "|/opt/rt/bin/rt-mailgate CTCN action"
> >correspond:     "|/opt/rt/bin/rt-mailgate CTCN correspond"
> >
> >(1)To open a request, is following valid.
> >
> >host% mailx correspond at red.stf.ctc.ad.jp
> >Subject: test 1
> >%rt user kimura
> >%rt pass kimura
> >
> >test if new request is opened.
> >
> >.
> >
> >EOT
> >
> >Result:Two message are sent back.
> >(i)Thank you for taking some action:
> >
> >>  %rt user kimura
> >RT: Username kimura noticed.
> >>  pass ***** RT: You are now authenticated as kimura.
> >
> >-------------------------------------------- Managed by Request Tracker
> >(ii)There has been an error:
> >There has been an error with your request:
> >You don't have permission to create requests in this queue
> >
> >Your message is reproduced below:
> >
> >
> >test if new request is opened.
> >
> >.
> >
> >Q1. With Web interface, user "kimura" is designated as Admin.  Why is
> >this rejected?
> >
> >(2)To add a comment, is following valid?
> >host% mailx comment at red.stf.ctc.ad.jp
> >Subject: router crash
> >%rt user kimura
> >%rt pass kimura
> >%rt open 3
> >
> >Need vendor investigation.
> >.
> >
> >Result:Two messages are sent back.
> >(i)
> >-------------------------------------------- Managed by Request Tracker
> >(no contents)
> >
> >(ii)There has been an error:
> >
> >You did not specify a ticket number for these comments. Please resubmit them
> >with a ticket number.  Your comments appear below.
> >
> >
> >Need vendor investigation.
> >.
> >Q2. It seems the way to specify ticket number was wrong. How ?
> >
> >
> >There are more things that are vague or not accepted by RT.  But today,
> >I will restrict up to these.
> >
> >I think mail interface is important.  If somebody knows examples of how
> >to use mail interface, I need it or would like to know where I can get
> >it.
> >
> >Thanks and best regards,
> >- - - - - - - - - - - - - - - - - - -
> >Kazu Kimura <kimura at ctc.ad.jp>
> >IP Network Engineering, CTC
> >Phone +81-52-740-8101
> >Fax   +81-52-740-8935
> >- - - - - - - - - - - - - - - - - - - -
> >
> >
> >_______________________________________________
> >rt-users mailing list
> >rt-users at lists.fsck.com
> >http://lists.fsck.com/mailman/listinfo/rt-users
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

---
di. robert rotman                                   inode.graz
phone -> ++43-(0)316 813141       ++43-(0)316 818600/15 <- fax
rotman at inode.at                      http://www.graz.inode.at/
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