[rt-users] Re: definition on rt-mailgate

[Kazu Kimura]

On Wed, 1 Nov 2000 10:28:51 -0800
Eric Goodman <ericg at cats.ucsc.edu> wrote:

> 
> In response to Q1:
> 
> I don't think the correspond queue uses the username/password you 
> give it for the correspondence. That is, the
> 
> 	%RT USER kimura
> 	%RT PASS kimura
> 
> only authenticates you for further %RT commands. I think the new 
> request is still tying to be created by an anonymous user, and you 
> probably have "allow anyone to create requests in this queue" turned 
> off.
I already turned on.

Without username/password, it reject my request because of no permission.  So, still NG.
> 
> 
> In Q2 it's the same thing.
> 
> The sequence
> 
> 	%RT USER kimura
> 	%RT PASS kimura
> 	%RT OPEN 3
> 
> sets the "status" of item 3 to open; it does not "open up" item 3 for 
> "further manipulation". Specifically, it does not cause the following 
> email to be associated with request #3. As I understand it, the only 
> way to get the plain text comment associated to request 3 is to use 
> the subject line.
> 
> E.g.:
> 
> 	# mail comment at ...
> 
> 	Subject: [RT Request #4] (CTCN) Transaction (kimura)
> 	%RT USER kimura
> 	%RT PASS kimura
> 	%RT OPEN 3  [Opens ticket 3 as user kimura]
> 
> 	Test comment [This comment will be associated w/ticket
> 		     #4 because of the subject line of the message].
> 
> 
I made a mistake.  Yes, you are correct.  Subject requires [Queue-name
#request number]. RT seems to check if this matches current request. This works fine. And there is no need to add "%rt open 3".

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Kazu Kimura <kimura at ctc.ad.jp>
IP Network Engineering. CTC
Phone +81-52-740-8101
Fax   +81-52-740-8935
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