[rt-users] Help with rt-mailgate

[Jonathan Detert]

RTFM (http://www.fsck.com/projects/rt/docs/FAQ.html, section 5)

* Eric Cross <ecross at ubet.com> [000926 17:05]:
> Hello,
> 
> I have the following setup:
> 
> 	RT 1.04 installed
> 	sendmail 8.9.3-20
> 	apache 1.3.12-2
> 	RT is in /usr/local/rt
> 	RH Linux 6.2
> 
> The web interface is working excellent (great app).  However, I've setup a
> mail alias on the rt box for a "test" queue I created using admin-webrt.cgi:
> 
> rt:	|"/usr/local/rt/bin/rt-mailgate test correspond"
> 
> 
> 
> When I send mail to this alias, I get the following bounced back:
> 
> 
> 
> Reporting-MTA: dns; reserve.ubet.com
> Received-From-MTA: DNS; bellagio.ubet.com
> Arrival-Date: Tue, 26 Sep 2000 14:37:44 -0700
> 
> Final-Recipient: RFC822; <rt at reserve.ubet.com>
> X-Actual-Recipient: RFC822; |/usr/local/rt/bin/rt-mailgate test
> correspond at reserve.ubet.com
> Action: failed
> Status: 5.5.0
> Last-Attempt-Date: Tue, 26 Sep 2000 14:37:44 -0700
> 
>    ----- The following addresses had permanent fatal errors -----
> |"/usr/local/rt/bin/rt-mailgate test correspond"
>     (expanded from: <rt at reserve.ubet.com>)
> 
>    ----- Transcript of session follows -----
> sh: rt-mailgate not available for sendmail programs
> 554 |"/usr/local/rt/bin/rt-mailgate test correspond"... Service unavailable
> 
> 
> 
> AND the following in the maillog
> 
> Sep 26 15:07:31 reserve sendmail[9407]: PAA09407: from=<ecross at ubet.com>,
> size=484, class=0, pri=30484, nrcpts=1,
> msgid=<9DB2A69CAA0DD21186BA00A0C961328C01EE6B91 at bellagio.ubet.com>,
> proto=ESMTP, relay=bellagio.ubet.com [10.10.100.15]
> Sep 26 15:07:31 reserve smrsh: uid 8: attempt to use rt-mailgate test
> correspond
> Sep 26 15:07:31 reserve sendmail[9408]: PAA09407:
> to=|"/usr/local/rt/bin/rt-mailgate test correspond", delay=00:00:00,
> xdelay=00:00:00, mailer=prog, stat=Service unavailable
> Sep 26 15:07:31 reserve sendmail[9408]: PAA09407: PAA09408: DSN: Service
> unavailable
> Sep 26 15:07:31 reserve sendmail[9408]: PAA09408: to=<ecross at ubet.com>,
> delay=00:00:00, xdelay=00:00:00, mailer=esmtp, relay=bellagio.ubet.com.
> [10.10.100.15], stat=Sent (OK)
> 
> 
> 
> Thanks for any help,
> 
> -Eric
> 
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-- 
Happy Landings,

Jon Detert
Unix System Administrator, Milwaukee School of Engineering
1025 N. Broadway, Milwaukee, Wisconsin 53202