[rt-users] setting up as web front end for end users

[Doug Weir]

I think I recall reading in the rt-users list archive a few messages that
described a similar problem... If my memory serves me correctly there
problem stemmed from the method in which they configured their rtusers.
One of the CLI or web interfaces has trouble creating/modifying user
info... I don't offhand recall which one (sorry) but try
creating/modifying your user accounts using a different interface (ie: if
you created them using the CLI, try the admin-webrt.cgi dodad, or vice
versa).

weirD

On Wed, 25 Apr 2001, Andreas Leitner wrote:

> Hi,
> 
> I just installed RT 1.3.70. Everything is configured except for the
> mail stuff. I would like to set it up for end users (the clients) to
> issue tickets via the web interface.
> 
> A client has a problem and got a support URL from us. He enters the
> url in his favorite browser (enters a username/passwrd maybe) and gets
> to an easy to use bullet proof web site where he can describe his
> problem and hit "submit".
> 
> But the problem I currently have is that for any new user I create
> there are no queues available to post to (the drop down box is empty).
> Root can select the queue "general" though. I granted Everyone the
> right to create tickets for general, but it still seems not to work. 
> 
> does anybody know what i am doing wrong?

------------------------------------------------------------------------
Douglas Weir                      dweir at theochem.uwaterloo.ca
Chemical Physics Dept.            Earth-Science & Chemistry 330A
University Of Waterloo                (519) 888-4567 x6110 
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