[rt-users] Perplexed about permissions/mail loops...

[David C. Troy]

OK -- here -- I find this unsettling:

   To make sure that your staff can work with tickets, you should grant
   them all the following additional rights:
     "ShowTicket"
      "ShowTicketComments"
      "Watch"
      "WatchAsAdminCc"
      "OwnTicket"
      "ModifyTicket"

I'm supposed to go click on these things for EACH of my 20+ employees?  I
don't need carpal tunnel this bad! :)

Dave

=====================================================================
David C. Troy   [dave at toad.net]                   410-544-6193 Sales
ToadNet - Want to go fast?                        410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net

On Mon, 6 Aug 2001, David C. Troy wrote:

>
> No -- this is just once instance clobbering itself, not two.  Although
> I've had fun with two instances going at each other before, too.
>
> I've read the docs about the permissions.  I think the situation may be
> exacerbated because this was an RT1->RT2 import and I'm not at all clear
> on what permissions were set in that process.
>
> I'm going to try to slog through it again and see what specific questions
> I come up with.  A general solution to the looping problem would be a good
> idea nonetheless.
>
> Thanks,
> Dave
>
> =====================================================================
> David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> ToadNet - Want to go fast?                        410-544-1329 FAX
> 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
>
> On Mon, 6 Aug 2001, Jesse wrote:
>
> > RT shouldn't be looping with itself. It just should not happen.
> > I'm way too tired to cope right now but will try to have a look tomorrow.
> >
> > There was a discussion between me and one of the good folks at west.nl about
> > which permissions do what around the first week of april or the last week
> > of march that needs to get cleaned up and added to the docs.  Besides that,
> > you might want to have a look at the install and config docs at http://www.helgrim.com/rtdocs.  It contains some recommendations for default permissions.
> >
> >
> > On Sun, Aug 05, 2001 at 09:48:49PM -0400, David C. Troy wrote:
> > >
> > > Hey all -- am a longtime RT1 user and just upgraded to 2.0.4, so I'm
> > > getting used to everything...
> > >
> > > We've had a couple of instances now where two of our queues got into big
> > > fights with each other and produced a few thousand tickets:
> > >
> > > - service at toad.net sends mail to billing at toad.net
> > > - service didn't have permission to create a ticket in the billing queue
> > > - billing replies to service "Correspondence not recorded, permission denied"
> > > - billing didn't have permission to create a ticket in the service queue
> > > - service replies to billing "Correspondence not recorded, permission denied"
> > >
> > > Only my queue addresses seem to have problems with this "permission
> > > denied" issue -- other random users can create a ticket no problem.
> > >
> > > Frankly, this seems dumb to me on two levels -- one, RT should have built
> > > in loop detection so it won't clobber itself this way;  two, I have no
> > > idea now how to correctly set the permissions.  I'm making haphazard "feel
> > > good" changes assigning various groups more permissions, etc., but am not
> > > sure what I'm really doing.
> > >
> > > Can anyone point me in the right direction to a) clear up this loop
> > > problem, b) better understand RT2 groups/users & permissions?
> > >
> > > Thanks much,
> > >
> > > Dave
> > >
> > > =====================================================================
> > > David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> > > ToadNet - Want to go fast?                        410-544-1329 FAX
> > > 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > And I'm told we do share some common rituals. Our "flame war" is apparently
> > held in person in their land and called "project meeting".
> > 					-Alan Cox [on "Suits"]
> >
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>