[rt-users] Unpriviledged users cannot reply using web-ui

[Kai Groshert]

Hello everyone,

I have found that unpriviledged users that have been given a password
can use the web-interface just fine, they can change the status of
their tickets etc.

Unfortunately they cannot use the webinterface to "Reply" on a ticket!
Replying via email works fine, though.

If the user replies using the web-ui, the reply gets discarded silently
(no error message).

If a priviledged user replies, it works fine.

Is there any special user/group right needed for this to work?

So far I have:

in Configuration -> Queues -> Queue-Name -> Group-Rights:

  Everyone:
CommentOnTicket,CreateTicket,ReplyToTicket,ShowTicket,SeeQueue


I also tried granting:

  Requestor: ModifyTicket

but without success.

I'm using RT 2.0.4.



Any Idea?




-- 
Freundliche Grüße / Kind Regards

Kai Groshert                                  +49-(0)711-77917-21
Maas High Tech Software GmbH                   http://www.maas.de

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