[rt-users] Un-Priviledged users and viewing queues

[Jesse Vincent]

enhanced-mailgate has nothing to do with this issue.


On Fri, Aug 31, 2001 at 06:41:37PM +1000, Andrew Yager wrote:
> You have to use the enhanced mailgate from what I understand... it 
> users when they e-mail their request to have an account set up, and I 
> imagine would allow them to have authority to view their tickets. 
> 
> Andrew 
> 
> On Friday, August 31, 2001, at 02:06  PM, Benjamin MA Robson wrote: 
> 
> 
> > We are setting up RT to act as an issue tracking system. 
> > 
> > We would like to give individual users the ability to log in with a 
> > unique username and password, enter a new ticket and view their 
> > previously entered ticket. 
> > 
> > The problem we are having is that to allow them, an un-priviledged 
> > user, to see a queue (any queue) we have to set group rights for 
> > Everyone to allow ShowTicket.  But this allows all users to see all 
> > tickets, whether they were the requestor or not. 
> > 
> > Does anyone know how to allow individual users, that do not have 
> > the priviledges flag set, to enter a ticket and then view the 
> > tickets they have created? 
> > 
> > Thanks 
> > Ben 
> > 
> > 
> > _______________________________________________ 
> > rt-users mailing list 
> > rt-users at lists.fsck.com 
> > http://lists.fsck.com/mailman/listinfo/rt-users 
> > 
> > 
>  
> _________________ 
> Andrew Yager 
> Real World Technology Solutions 
> Real People Real SolUtions™ 
> ph: (02) 9945 2567 fax: (02) 9945 2566 
> mob: 0405 15 2568 
> http://www.rwts.com.au/ 
> _________________
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.