[rt-users] e-mail addresses case sensitive--any way to defeat this?

Beachey, Kendric Kendric.Beachey at garmin.com
Tue Dec 4 16:25:44 EST 2001

I have some users set up in RT with their e-mail addresses set per our
corporate standard, which is firstname.lastname at garmin.com.  I've noticed
that if a user sends something to RT from a mail client that reports their
address as Firstname.Lastname at garmin.com, RT will not recognize them and
will create a new user account for them.

Is there a way to tell RT to treat addresses on incoming e-mail as being
case insensitive?

I'm running 2.0.7 on Mandrake 8.1, having compiled perl and apache from
scratch instead of using the pre-packaged versions.

Kendric Beachey
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20011204/de507da9/attachment.htm>

More information about the rt-users mailing list