[rt-users] body of ticket not showing up

Jesse Vincent jesse at bestpractical.com
Tue Dec 11 15:03:25 EST 2001

You need to adjust mysql's max_allowed_packet in the config file.

max_allowed_packet = 16M 

ought to do you.

On Tue, Dec 11, 2001 at 01:47:52PM -0600, Percynski, Fred wrote:
> ver 2.0.8
> When creating a new ticket I am pasting a *lot* of information into the
> body of the ticket.  I submit the ticket but when I view the ticket this
> information does not display (the date/time and action 'Ticket Created'
> are there, just not the body).  I verified this also happens if I add a
> comment to an existing ticket and paste the same information.   I ran an
> SQL query using the MySQL command-line tools and found all the
> information I pasted is there.  Its just not showing up in RT.  Is it
> possible that something in the data is confusing RT?  Or could it be
> that this data, about 252KB, is too much for either MySQL or RT?
> A big thank you to everyone who has helped me in the past, and to those
> who have ideas about this problem.
> -Fred
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