[rt-users] body of ticket not showing up

Percynski, Fred Fred.Percynski at divine.com
Thu Dec 13 17:43:06 EST 2001

That didn't fix it.   I just read an old post that said to click on
"Download" in these situations.  Yes clicking on Download does display
the entire body.  So what is the difference between displaying the
information inline vs clicking on Download?  Is it something related to
MIME type?

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Tuesday, December 11, 2001 3:03 PM
To: Percynski, Fred
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] body of ticket not showing up

You need to adjust mysql's max_allowed_packet in the config file.

max_allowed_packet = 16M 

ought to do you.

On Tue, Dec 11, 2001 at 01:47:52PM -0600, Percynski, Fred wrote:
> ver 2.0.8
> When creating a new ticket I am pasting a *lot* of information into
> body of the ticket.  I submit the ticket but when I view the ticket
> information does not display (the date/time and action 'Ticket
> are there, just not the body).  I verified this also happens if I add
> comment to an existing ticket and paste the same information.   I ran
> SQL query using the MySQL command-line tools and found all the
> information I pasted is there.  Its just not showing up in RT.  Is it
> possible that something in the data is confusing RT?  Or could it be
> that this data, about 252KB, is too much for either MySQL or RT?
> A big thank you to everyone who has helped me in the past, and to
> who have ideas about this problem.
> -Fred
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