[rt-users] Templates (for different Queue) in RT 2

[Christian]

Hello

1) RT Template (as in 1.0x)

How could I create Templates (for different Queue) in RT 2 during create 
new ticket in content/"Describe the issue below" field?

e.g.
--
General Info / Contact Info
---------------------------
NET Code: ----
...

Problem Description:
--------------------
...

Affected:
---------
...

Actions:
--------
...
--


2) Could I include an update template (reply) above the old text, something 
like this:

UPDATE:
-------------

  ....-- for new information --

######################
 >General Info / Contact Info
 >---------------------------
 > ... old ...
 > ... old ...


Sorry I checked the docu/RTMF but unfortunately I found nothing (imho the 
docu for 1.0x is more detailed).

By the way we use now 1.0x about 1 year and want to switch over in  RT2.
Really -- Great Software -- thank you very much !!!!

Christian