[rt-users] body of ticket not showing up

[Jesse Vincent]

Ah. you're hitting the code designed to not show huge messages inline.
It was designed that way so as not to slam you with hundreds of K of text when you looked at a ticket.

	-j

On Thu, Dec 13, 2001 at 04:43:06PM -0600, Percynski, Fred wrote:
> That didn't fix it.   I just read an old post that said to click on
> "Download" in these situations.  Yes clicking on Download does display
> the entire body.  So what is the difference between displaying the
> information inline vs clicking on Download?  Is it something related to
> MIME type?
> 
> 
> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sent: Tuesday, December 11, 2001 3:03 PM
> To: Percynski, Fred
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] body of ticket not showing up
> 
> 
> You need to adjust mysql's max_allowed_packet in the config file.
> 
> max_allowed_packet = 16M 
> 
> ought to do you.
> 
> 
> 
> 
> 
> On Tue, Dec 11, 2001 at 01:47:52PM -0600, Percynski, Fred wrote:
> > ver 2.0.8
> > 
> > When creating a new ticket I am pasting a *lot* of information into
> the
> > body of the ticket.  I submit the ticket but when I view the ticket
> this
> > information does not display (the date/time and action 'Ticket
> Created'
> > are there, just not the body).  I verified this also happens if I add
> a
> > comment to an existing ticket and paste the same information.   I ran
> an
> > SQL query using the MySQL command-line tools and found all the
> > information I pasted is there.  Its just not showing up in RT.  Is it
> > possible that something in the data is confusing RT?  Or could it be
> > that this data, about 252KB, is too much for either MySQL or RT?
> > 
> > A big thank you to everyone who has helped me in the past, and to
> those
> > who have ideas about this problem.
> > -Fred
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
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