[rt-users] Resolving via Email in RT2

Jesse Vincent jesse at bestpractical.com
Wed Dec 12 11:56:31 EST 2001

There's no functionality for that in the standard mail gateway.
Enhanced-mailgate is your best bet for this.  (you can always go hack it
to not need pgp authentication...)

On Wed, Dec 12, 2001 at 11:52:56AM +0100, Scott A. McIntyre wrote:
> Hi,
> In looking through the mail archives I saw a few references on how to
> resolve tickets by sending an appropriately crafted message to
> rt-mailgate, but thusfar with RT2 it merely ends up adding my commands
> as correspondence to a given ticket.  There doesn't appear to be any
> current documentation on RT2 for these types of actions (yet :-)
> I see that the enhanced-mailgate has some options for this as well,
> using PGP keys/signatures, but if there was a way to perform it with the
> current rt-mailgate that would be preferable.
> Open to suggestions!
> Thanks,
> Scott
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