[rt-users] rt 2.0.10 has destroyed my database, kinda.
Rob Mitzel
rmitzel at peer1.net
Wed Dec 26 10:32:56 EST 2001
Hi everyone,
I figured I'd give 2.0.10 an install on our production machine. So I checked the deps, made the new ones, installed, everything looked great. However, now, we're getting a reproducable error:
Say I go into a queue, and it has 5 new tickets, 4 on the exact same subject or whatever. So I go into ticket #3, and merge it with ticket #2, which is the same. It tells me it's merged. From that point on, no matter what I do, it makes all the other new tickets dissappear, and it just shows the ticket I merged, nothing else. no changing of the search parameters will help, the search just thinks that 1 ticket is the only ticket in the entire db. If I type in an individual ticket # and go to it, it's fine...
Of course, I'm doing this after having just been woken up after 2 hours of sleep by a frantic guy in my NOC, so...:)
Help!!! Please? :(
-Rob.
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