[rt-users] Return address setting

Mark Matthews mark.matthews at citcomm.com
Thu Dec 27 18:34:53 EST 2001

Tried that, no luck.
The return address I got when I opened a test ticket was
daemon at srv03.citadel.com.citadelradio.com

I did completely stop and start apache.  Could this be a sendmail
trusted users issue?


-----Original Message-----
From: Chris Scott [mailto:chris at hostorlando.com] 
Sent: Thursday, December 27, 2001 6:12 PM
To: Mark Matthews
Subject: Re: [rt-users] Return address setting


Take out the RT:: in the email addresses and then stop and start apache
and it should show up as what you want.

Chris Scott

---------- Original Message ----------------------------------
From: "Mark Matthews" <mark.matthews at citcomm.com>
Date: Thu, 27 Dec 2001 17:51:52 -0500

>RT is setting an incorrect return email address on correspondence sent
>to submitters.  I thought the return address would be set in the 
>config.pm but it doesn't seem to be entirely true. This is what I have 
>in config.pm $CorrespondAddress='RT::email at support.citadelradio.com';
>$CommentAddress='RT::comment at support.citadelradio.com';
>In emails rt generates, I see the return address as
>From: general <rt at dev.citadelradio.com.citadelradio.com>
>It should be email at support.citadelradio.com   or maybe it should be
>comment at support.citadelradio.com  (I am not quite sure what address 
>responses to tickets should come from)  Anyway, right now it is coming 
>from neither, and I'd like to know how to fix that.
>dev.citadelradio.com happens to be the hostname
> Mark Matthews
> Systems Administration
> Citadel Communications Internet Division
>rt-users mailing list
>rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

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