[rt-users] Unable to create ticket - non-members not allowed, yet flag set?

[Jason M. Dahlstrom]

I've set up a handfull of rt implementations ( usually for ISPs looking for
a ticketing system - it's great )... yet this time I'm getting the most
bizarre message:

Outside message is processed by rt-mailgate:

Feb  8 12:14:47 jedhead sendmail[967]: MAA00966:
to=|"/usr/local/rt1.0.7/bin/rt-mailgate general correspond", delay=00:00:01,
 xdelay=00:00:01, mailer=prog, stat=Sent

But bounces right back saying:
There has been an error:
There has been an error with your request:
You don't have permission to create requests in this queue. Either you're
not a queue member or non-members aren't allowed to create requests in this
queue.

Yet, logging on via the rt user to mysql and viewing the tables in the rt
database ( basically, allow_user_create is 1 if the formatting is all skewed
&& admin-webrt.cgi verifies that this value is set.  I even toggled the
checkbox and checked that it corresponds to allow_user_create in the queue
table ).

mysql> select * from queues;
+----------+----------------------------+---------------+---------------+---
--------------+--------------+---------------+-------------------+----------
---------+----------------+-------------------+--------------+--------------
------+----------------+
| queue_id | mail_alias                 | comment_alias | m_owner_trans |
m_members_trans | m_user_trans | m_user_create | m_members_corresp |
m_members_comment | m_user_resolve | allow_user_create | default_prio |
default_final_prio | default_due_in |
+----------+----------------------------+---------------+---------------+---
--------------+--------------+---------------+-------------------+----------
---------+----------------+-------------------+--------------+--------------
------+----------------+
| support  | support at dem-consulting.com | NULL          |             1 |
0 |            1 |             1 |                 0 |                 0 |
NULL |                 1 |           10 |                 90 |
NULL |
+----------+----------------------------+---------------+---------------+---
--------------+--------------+---------------+-------------------+----------
---------+----------------+-------------------+--------------+--------------
------+----------------+
1 row in set (0.00 sec)

Here's the stuff you ask for at the end of the FAQ:
rt:   Welcome to Request Tracker 1.0.7
uname -a: Linux jedhead 2.2.14-5.0 #1 Tue Mar 7 20:53:41 EST 2000 i586
unknown
perl -V:
Summary of my perl5 (5.0 patchlevel 5 subversion 3) configuration:
  Platform:
    osname=linux, osvers=2.2.5-22smp, archname=i386-linux
    uname='linux porky.devel.redhat.com 2.2.5-22smp #1 smp wed jun 2
09:11:51 edt 1999 i686 unknown '
    hint=recommended, useposix=true, d_sigaction=define
    usethreads=undef useperlio=undef d_sfio=undef
  Compiler:
    cc='cc', optimize='-O2 -m486 -fno-strength-reduce',
gccversion=egcs-2.91.66 19990314/Linux (egcs-1.1.2 release)
    cppflags='-Dbool=char -DHAS_BOOL -I/usr/local/include'
    ccflags ='-Dbool=char -DHAS_BOOL -I/usr/local/include'
    stdchar='char', d_stdstdio=undef, usevfork=false
    intsize=4, longsize=4, ptrsize=4, doublesize=8
    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
    alignbytes=4, usemymalloc=n, prototype=define
  Linker and Libraries:
    ld='cc', ldflags =' -L/usr/local/lib'
    libpth=/usr/local/lib /lib /usr/lib
    libs=-lnsl -ldl -lm -lc -lposix -lcrypt
    libc=, so=so, useshrplib=false, libperl=libperl.a
  Dynamic Linking:
    dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-rdynamic'
    cccdlflags='-fpic', lddlflags='-shared -L/usr/local/lib'


Characteristics of this binary (from libperl):
  Built under linux
  Compiled at Feb  2 2000 15:35:58
  @INC:
    /usr/lib/perl5/5.00503/i386-linux
    /usr/lib/perl5/5.00503
    /usr/lib/perl5/site_perl/5.005/i386-linux
    /usr/lib/perl5/site_perl/5.005
    .

Web bits are working fine ( admin-webrt.cgi, webrt.cgi ).

Nothing really interesting for patches.

Thoughts?

									-Jason