[rt-users] RT statistics

[Jesse]

As far as I know, nobody has yet done a "heavyweight" RRDtool backed RT
stats package.  there are a couple in ftp.fsck.com/pub/rt/contrib/
My favorite one is rtstats.zip.  It generates html and graphs.

I've actually hacked on rtstats.zip a bit to add a few graphs 
and generalize a bit of the code.  you can get my variant from:
http://www.fsck.com/~jesse/projects/rtstats-jesse.tar 

If it has issues, ask me or RT users, rather than troubling the original
author, who shouldn't be forced to deal with my hacks ;)

        -jesse

On Mon, Jan 22, 2001 at 06:28:35PM -0500, rt at ghost.ntelos.net wrote:
> Hey RTers,
> I was wondering if anyone had experimented with any sort of statistical
> data from RT. For example, if I wanted to see how many tickets were
> created in a particular queue for a month or if I wanted to see how many
> tickets a user had opened, closed, commented on, etc. I was wondering if
> anyone had done any work with something like RRDtool with a cricket front
> end or if there was a better way to graph the use of RT. Just a side
> project that may impress my manager to stick with opensource vs. a
> commercial replacement in the future.
> 
> Thanks,
> 
> Ashby Gochenour
> NTELOS
> NOC
> 
> 
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> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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