[rt-users] Multiple e-mails

[Damian Gerow]

There's no scrips in global.

The queue Support has the following scrips:

OnCreate NotifyAdminCcs with template AdminCorrespondance
OnCorrespond NotifyRequestors with template Correspondance
OnComment NotifyAdminCcsasComment with template AdminComment
OnCorrespond NotifyOwner with template Correspondance
OnCreate AutoreplyToRequestors with template support-autoreply

--On Thursday, July 19, 2001 10:24 pm -0400 Jesse <jesse at fsck.com> wrote:

> Exactly which scrips do you have set up for that queue and
> for 'global'?
>
>         -j
>
>
> On Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
>> We had a slightly irate user complain about some things today (via
>> e-mail) -- he was the "test subject" so-to-speak, as we had just put
>> the  RT system online before he e-mailed in his support request.
>> Anyway,  various e-mails are sent out multiple times.  It's always
>> correspondance  _from_ a member of the queue which it occurs on, but
>> it didn't make him  very happy.  Has anyone else come across this?
>>
>> Sadly, this is enough to force RT offline until I figure out what's
>> going  on...
>>
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>>
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> Any e-mail sent to the SLA will immediately become the intellectual
> property of the SLA and the author of said message will enter into a
> period of indentured servitude which will last for a period of time no
> less than seven years.
>
>