[rt-users] RT (new installation) works fine - but never sends any email out

[Damian Gerow]

> Hello to you all,
> 
> I have a problem which I cannot solve without your help:
> 
> I installed the current release of RT2 (2.0.1) here on my linux 
> machine. It
> works perfectly in all respects (I can create tickets, users, 
> receive new
> tickets via email...). The only thing driving me crazy is:
> 
> RT *never* sends any emails to anybody. I am using exim which 
> is linked to
> sendmail, but exim is not even touched by RT (its log files do 
> not change at
> all). Log::Dispatch compiled fine before and the test-mail went 
> through, so it
> cannot be that.

Have you enabled scrips on the queue yet?

> Do I have to enable special rights to anyone for sending out mails? I
> thought, every ticket which is "reply"ed will generate an email 
> to the requestor
> (except if it is the same address as the one replying). But I 
> tried it out with
> many different addresses. Nothing ever went out.

Make sure that you have scrips enabled in the queue configuration.