[rt-users] Customization of RT

[David Fletcher]

I have a client who has a projects database for construction projects, and
would like to be able to track email correspondence on a per-project basis.
Each project already has a unique number associated with it.  Is it possible
to create tickets using project #'s instead of the automatically generated
serial #'s in RT?  (Yes, I'm sure it would involve hacking the code and
monkeying with mysql, but I just wanted to see if there are any obvious
gotchas before I dive in.)

Also, with RT 2 can you set view permissions for users based on individual
tickets?

Thanks,
David
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David Fletcher
Micro-Prince Computers
(904)721-0867
(904)721-1253 fax
http://www.micro-prince.com (business)
http://www.mahonri.org (personal)
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