[rt-users] Admincc

Jesse jesse at fsck.com
Mon Jun 18 15:34:04 EDT 2001

On Mon, Jun 18, 2001 at 04:12:36PM +0100, Mark Cheverton wrote:
> Hi,
>         I think I;m having the same problem as Yeow. I add in users onto
> a
> queues admincc list. They correctly get copies of the initial ticket
> through my global OnCreate NotifyAllWatchersAsComment. When a comment is
> made though it only goes to the requestor and if I check on the People
> box for the ticket the queue level Admincc's never show up there (I have
> OnComment NotifyAdminCcsAsComment).

What MTA are you using? How have you configured RT to send email?

>         I'm trying to mimic the behaviour of 1.0 and have a set of users
> who
> can knock comments back and forth. It doesn't seem that the adminccs for
> the queues filter down into the tickets beyond the initial ticket
> creation, is this correct?

That is not correct. Queue admin CCs apply to all tickets within a queue.

> -Ennui
> -- 
> Mark Cheverton aka [MORAT]Ennui				http://morat.net/
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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