[rt-users] Admincc

Jesse jesse at fsck.com
Tue Jun 19 11:32:01 EDT 2001

On Tue, Jun 19, 2001 at 09:30:47AM +0100, Mark Cheverton wrote:
> Jesse wrote:
> > 
> > What MTA are you using? How have you configured RT to send email?
> > 
> 	I upgraded mysql to the latest release and that unfortunatly didn't fix
> thingse. I'm using sendmail - I have tried both sendmail and
> sendmailpipe with the same effect. I know email is working because
> initial process works - a ticket comes in, the autoreply goes out to
> requestor, the ticket is sent out to queue adminccs. But then further
> comments do not go to the queue adminccs even though they are shown in
> the web interface when entering a comment.

Does it look like the scrips are fireing in the debug log?

> 	Also I'm seeing other really wierd stuff happening. Some times a page
> just hangs and won't load. Sometimes when doing things like view headers
> it says no permission to view ticket, but on reload will work (and this
> is after I have just restarted apache so no mod_perl caching issue).

The only time I've seen this was when the web interface couldn't write to
its session files properly.

> Also sometimes when I hit comment on a new ticket the status field has
> --- selected rather than new other times it has new selected.

That sounds like a symptom of the same issue
> 	Config is as follows, these are both global, I havent done anything
> specific to a particular queue except add the watcher as admincc:
> 	scrips:	OnCreate AutoreplyToRequestors AutoReply
> 		OnCorrespond NotifyRequestorsAndCcsAsComment Correspondence
> 		OnCreate NotifyAllWatchersAsComment Correspondence
> 		OnComment NotifyAdminCcsAsComment AdminComment
> 	rights:	Everyone - CreateTicket
> 		Owner - CommentOnTicket, DeleteTicket, ModifyTicket, ReplyToTicket,
> ShowTicket, WatchAsAdminCc, SeeQueue
> 		Requestor - ReplyToTicket
> 		Cc - ReplyToTicket

You probably want these folks to have 'ShowTicket' as well. Especially if you expect them
to use the webui.

> 		AdminCc - CommentOnTicket, ModifyQueueWatchers, OwnTicket, SeeQueue,
> ShowTicket, ShowTicketComments, ModifyTicket
> -Ennui
> -- 
> Mark Cheverton aka [MORAT]Ennui				http://morat.net/
> Morat Games						ICQ: 42123856
>     Free hosting for clans including discussion boards, email etc.
>     If you need hosting for your clan with all the gaming extras
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

This is scary.  I'm imagining tracerouting you and seeing links like "Route
84" and "Route 9, Exit 14".  Obviously, this is illness induced. 
								--Cana McCoy

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