[rt-users] Escalation-methods?

Michael Thies michael at thies.org
Mon May 21 06:39:58 EDT 2001


Hi,

I'm wondering, if I can escalate a ticket, after no reaction/responses 
after serveral time?
Best thing would be, mailing to the owner of the ticket, and after a second
time mailing all queue-members.

Maybe it will be realized in the development branch?

Could someone give me any hints about that?


TiA
-- 
\o/
Michael Thies




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