[rt-users] Resolving a re-opened ticket without notification.

[John DeBerry]

I've often wished that there was a 'Resolve without notification' option in
the drop-down box or a checkbox 'Do not notify on Close' that you could
select when closing the ticket.

John

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Scott A. McIntyre
> Sent: Friday, November 02, 2001 1:38 AM
> To: Paul Froggy Schneider
> Cc: RT-Users
> Subject: Re: [rt-users] Resolving a re-opened ticket without
> notification.
>
>
>
> > Why not just include a note at the bottom saying:
> >
> > "Please do not reply to this email unless you are experience this
> > problem in the future.  Thanks!"
> >
> > That will solve the probelm in the short term.
> >
>
> Heh, yes, I actually tried that.  A few people said "ok" in response.
> :-\
>
> I know, it's tough to accommodate all of the possible people out there,
> but perhaps the ability to skip-a-scrip would be useful in other
> instances when performing actions that are corrective in nature or
> otherwise generate more "chatter" than necessary in every instance.
>
>
> Scott
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>