[rt-users] OnCreate not sending mail

[Dan Debertin]

After a few days of playing with it, I'm just about ready to make the move
from RT1 to RT2. My one last problem is that new tickets are not
generating any email. Changes, resolutions, etc. do, so mail itself is
working fine. I have the following scrips set up:

OnCreate NotifyRequestors with template Autoreply
OnCreate NotifyAllWatchers with template Correspondence

I have people set up as AdminCC's and regular watchers, and nobody
receives mail when tickets are created. The maillog (this is sendmail)
shows no attempts to send mail. The users in question have the perms to
Watch and WatchAsAdminCc.

Platform is FreeBSD, MTA is sendmail. I'm using version 2.0.8-02.

Logs show the following:

now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8774fa8): Prepared NotifyRequestors
RT::Action::Notify=HASH(0x87bca34): No recipients found. Not sending.
RT::Transaction=HASH(0x8774fa8): Committed NotifyRequestors
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8774fa8): Prepared NotifyAllWatchers
RT::Transaction=HASH(0x8774fa8): Committed NotifyAllWatchers
Ticket 23 created in queue 'CSR2'.

Can anybody think of something I may be missing?

Thanks,

Dan Debertin
--
++ Dan Debertin
++ Senior Systems Administrator
++ Bitstream Underground, LLC
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