[rt-users] Resolving a re-opened ticket without notification.

[Jesse Vincent]

On Fri, Nov 02, 2001 at 08:03:01AM -0600, Beachey, Kendric wrote:
> Hmmm, I'm pretty sure this isn't the intended use, but you could set the
> status to "Dead" instead of setting it to "Resolved" a second time.

So you know, that's dangerous, since "dead"  tickets are hidden from view
and marked for garbage collection.

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.