[rt-users] Resolving a re-opened ticket without notification.

Jesse Vincent jesse at bestpractical.com
Fri Nov 2 12:49:10 EST 2001

On Fri, Nov 02, 2001 at 08:03:01AM -0600, Beachey, Kendric wrote:
> Hmmm, I'm pretty sure this isn't the intended use, but you could set the
> status to "Dead" instead of setting it to "Resolved" a second time.

So you know, that's dangerous, since "dead"  tickets are hidden from view
and marked for garbage collection.

http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.

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