[rt-users] OnCreate not sending mail

[Jesse Vincent]

1.  Since the sender of a message is never Cced on their own messages
with 'Notify' Actions,  use "OnCreate" "AutoReplyToRequestor"

2.  Granting people "Watch" or "WatchAsAdminCc" merely gives them permission
to watch the queue or tickets within it.  it does not make them watchers.
You need to add them as Ccs or AdminCcs of the queue explicitly


On Fri, Nov 02, 2001 at 10:41:29AM -0600, Dan Debertin wrote:
> After a few days of playing with it, I'm just about ready to make the move
> from RT1 to RT2. My one last problem is that new tickets are not
> generating any email. Changes, resolutions, etc. do, so mail itself is
> working fine. I have the following scrips set up:
> 
> OnCreate NotifyRequestors with template Autoreply
> OnCreate NotifyAllWatchers with template Correspondence
> 
> I have people set up as AdminCC's and regular watchers, and nobody
> receives mail when tickets are created. The maillog (this is sendmail)
> shows no attempts to send mail. The users in question have the perms to
> Watch and WatchAsAdminCc.
> 
> Platform is FreeBSD, MTA is sendmail. I'm using version 2.0.8-02.
> 
> Logs show the following:
> 
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
> RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8774fa8): Prepared NotifyRequestors
> RT::Action::Notify=HASH(0x87bca34): No recipients found. Not sending.
> RT::Transaction=HASH(0x8774fa8): Committed NotifyRequestors
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
> RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8774fa8): Prepared NotifyAllWatchers
> RT::Transaction=HASH(0x8774fa8): Committed NotifyAllWatchers
> Ticket 23 created in queue 'CSR2'.
> 
> Can anybody think of something I may be missing?
> 
> Thanks,
> 
> Dan Debertin
> --
> ++ Dan Debertin
> ++ Senior Systems Administrator
> ++ Bitstream Underground, LLC
> ++ airboss at bitstream.net
> ++ (612)321-9290 x108
> ++ GPG Fingerprint: 0BC5 F4D6 649F D0C8 D1A7  CAE4 BEF4 0A5C 300D 2387
> 
> 
> 
> 
> 
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