[rt-users] Scrip installation blues

[Beachey, Kendric]

I'm trying to install Feargal's auto assign scrip from the contrib area on
fsck.com.

I'm behind a firewall that requires authentication, so Feargal's "rt-scrips"
script couldn't retrieve the scrip, so I had to grab it myself.

I made sure to install Archive::Tar, but rt-scrips still complained that it
couldn't uncompress the archive, so I did that myself too.

Then (I'm full of problems today!) rt-scrips wouldn't quit trying to
uncompress the archive, so I short-circuited that part of the script.

Now rt-scrips would happily install the modules into place.  It was nice to
see something working.  :-)  But to get the data to install, I had to strip
out all of the rt-scrips script except the data installation part, and
hardwire a couple of strings.  But it finally did get the data installed:

[root at zimmerdale helgrim.com-AutoAssign]# /opt/rt2/bin/kb-rt-scrips
helgrim.com-AutoAssign
Adding ScripActions...11.12.done.
Adding ScripConditions...done.
Adding templates...8.done.
[root at zimmerdale helgrim.com-AutoAssign]#

I created an auto-assign scrip on a queue that had a watcher and tried
creating a ticket.  The ticket creates OK but nobody was auto-assigned to
it.  I checked the error log and found stuff like this:

Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
/usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
(eval 626) line 3, <GEN322> line 271.
Require of RT::Action:: failed.
Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
/usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
(eval 626) line 3, <GEN322> line 271.

Hmmm, sounds like the name of the script might be missing somewhere.  It
seems like it should be looking for "RT/Action/__something__.pm" instead of
leaving the __something__ blank.

I went into MySQL and looked around, and things look (as near as I would
know to recognize) like they should work.  But obviously something's out of
place.  Anyone got any suggestions for what might be amiss?

BTW, since there isn't much about this on the website, I would like to
volunteer to write up a HOWTO for scrip installation, provided I end up
learning how it's done.

--
Kendric Beachey