[rt-users] FAQ query - 5.3 Unpriviledged requestor rights to comment

Jesse Vincent jesse at bestpractical.com
Wed Nov 7 12:33:26 EST 2001

You can set it at the "Group Rights" level either Globally or Per Queue.

Some advice from the field: I'd recommend granting the right to "Everyone"
rather than "Requestor", that way you don't reject corespondence if the 
requestor happens to use a slightly different email address....

On Wed, Nov 07, 2001 at 04:34:40PM +0000, David Ryan wrote:
> Hi again,
> Can anyone point me to where I can make this change (copied fro the
> FAQ), as I can't find it.  Is this set on a ticket basis, a queue basis
> or a global basis ?
> Thanks,
> David Ryan,
> Baker Consultants
>      5.3 Unpriviledged requestor rights to comment
>      Q - Is it possible for an unpriviledged user to comment/reply on
> the tickets he's requestor for?
>      A - Grant either 'Everyone' or (preferably) 'Requestor' the right
> to 'CommentOnTicket' and 'ReplyToTicket'.
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