[rt-users] Two Ticketing systems having a nice conversation!

[Barnaby Puttick]

Hmm,

What is the easiest way to flush the queue? All I've done
is killall exim.





On Wed, 7 Nov 2001, Jesse Vincent wrote:

> Date: Wed, 7 Nov 2001 15:38:53 -0500
> From: Jesse Vincent <jesse at bestpractical.com>
> To: Barnaby Puttick <barns at uk.umis.net>
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Two Ticketing systems having a nice conversation!
>
> RT 2.0.8 _should not_ be responding to mail that comes
> in with a
> 	precedence: bulk
>
> header. Oh. I see. remedy is responding from a different address than the
> address that RT has the requestor address set to, so it's forwarding the
> mail on to the requestor, since it came from a different address.... Ugh.
>
> Options include using the sub CanonicalizeAddress in the config file to
> make remedy's replies appear to come from the address it's sending from,
> clobbering the remedy admin or hacking Action/Notify to not send out mail
> in case of Precedence: Bulk.
>
>
>
> On Wed, Nov 07, 2001 at 08:20:24PM +0000, Barnaby Puttick wrote:
> > Hi,
> >
> > What provisions has RT-2.0.8 got when another ticking system (REMEDY)
> > configured that is auto responds to every message from another address
> > than the requestor address that it just used to open a ticket on RT that
> > happens to be configured to respond on correspond.
> >
> > A bit like today when I noticed a ticket raised from one abuse
> > system(REMEDY) to mine and found a recurring conversation between the two.
> > A tad embarrassing :-/
> >
> > The auto-reply has the president header set to BULK, is it safe to get RT
> > to discard these messages or could this discard genuine  posts?
> >
> > Regards
> >
> > Barnaby Puttick
> >
> >
> >
> >
> > _______________________________________________
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> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
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