[rt-users] use of keywords

David Ryan david.ryan at baker.ie
Thu Nov 8 07:26:56 EST 2001

Hi all,

I am working through keywords and have hit another little stumbling
block - keywords.

I think I understand the concept, but I can't seem to get them to work.

At the top level (Configuration.Keywords) I have added a key called
'client' with three values representing external customers.

Under Configuration.Queues.General.KeywordSelection I have created a key
called 'contact' which has the settings 'single children of client 1
level deep'

Now when I go into a ticket I can assign a keyword called 'contact' with
a value equal to one of the 'client' names I created earlier.

So far, so good.

However, I don't seem to be able to search on the keyword.  It would be
nice to be able to create a search along the lines of 'all open tickets
for client X', but I can't seem to find how to do this.

Any help would be apprecaited.

David Ryan,
Baker Consultants

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