[rt-users] Scrip installation blues

[Jesse Vincent]

Sure. I'll yank it.

On Fri, Nov 09, 2001 at 04:21:32PM +0000, Feargal Reilly wrote:
> Ick! Jesse and I had been discussing the best way to handle user-contributed scrips, and as a result I knocked that together. The original plan was to include it in RT itself at some point. 
> I'd sent it to Jesse as a "heres what's been done so far", it really shouldn't have hit the contrib directory at all.
> 
> I'll have a go at bringing it up to date over the weekend - It hasn't been touched since RT was in the 1.3 tree, Jesse can you take it out of contrib?
> 
> The Autoassign scrip itself should work though.
> 
> Check that helgrim.com-AutoAssign.pm is in rt/lib/RT/Action
> 
> In mysql, do a 'SELECT name,argument,execmodule FROM scripactions;'
> There should be two entries:
> name                            argument     execmodule
> -------------------------------------------------------------------
> helgrim.com-AutoAssignAdminCc | AdminCc    | helgrim.com-AutoAssign
> helgrim.com-AutoAssignAnyCc   | AdminCc,Cc | helgrim.com-AutoAssign
> 
> If not, update them by hand.
> 
> If that's still not working, can you wait till Monday so I can check it out.
> 
> -Feargal.:wq
> 
> On Fri, 2 Nov 2001 14:58:18 -0600 , "Beachey, Kendric" <Kendric.Beachey at garmin.com> wrote:
> 
> > I'm trying to install Feargal's auto assign scrip from the contrib area on
> > fsck.com.
> > 
> > I'm behind a firewall that requires authentication, so Feargal's "rt-scrips"
> > script couldn't retrieve the scrip, so I had to grab it myself.
> > I made sure to install Archive::Tar, but rt-scrips still complained that it
> > couldn't uncompress the archive, so I did that myself too.
> > 
> > Then (I'm full of problems today!) rt-scrips wouldn't quit trying to
> > uncompress the archive, so I short-circuited that part of the script.
> > 
> > Now rt-scrips would happily install the modules into place.  It was nice to
> > see something working.  :-)  But to get the data to install, I had to strip
> > out all of the rt-scrips script except the data installation part, and
> > hardwire a couple of strings.  But it finally did get the data installed:
> > 
> > [root at zimmerdale helgrim.com-AutoAssign]# /opt/rt2/bin/kb-rt-scrips
> > helgrim.com-AutoAssign
> > Adding ScripActions...11.12.done.
> > Adding ScripConditions...done.
> > Adding templates...8.done.
> > [root at zimmerdale helgrim.com-AutoAssign]#
> > 
> > I created an auto-assign scrip on a queue that had a watcher and tried
> > creating a ticket.  The ticket creates OK but nobody was auto-assigned to
> > it.  I checked the error log and found stuff like this:
> > 
> > Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
> > /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
> > /usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
> > /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
> > /usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
> > (eval 626) line 3, <GEN322> line 271.
> > Require of RT::Action:: failed.
> > Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
> > /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
> > /usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
> > /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
> > /usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
> > (eval 626) line 3, <GEN322> line 271.
> > 
> > Hmmm, sounds like the name of the script might be missing somewhere.  It
> > seems like it should be looking for "RT/Action/__something__.pm" instead of
> > leaving the __something__ blank.
> > 
> > I went into MySQL and looked around, and things look (as near as I would
> > know to recognize) like they should work.  But obviously something's out of
> > place.  Anyone got any suggestions for what might be amiss?
> > 
> > BTW, since there isn't much about this on the website, I would like to
> > volunteer to write up a HOWTO for scrip installation, provided I end up
> > learning how it's done.
> > 
> > --
> > Kendric Beachey
> >  
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> 
> -- 
> Feargal Reilly,                        | Communications House, 
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> 
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> 
> 

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