[rt-users] How to create a ticket for a user?

[Greg Smythe]

How does an unpriviledged user make a ticket via the WebUI?


TIA

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Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident




-----Original Message-----
From: Vincent - D. Ertner [mailto:vincent at eec.de] 
Sent: Sunday, November 11, 2001 6:46 PM
To: Request Tracker Users
Subject: [rt-users] How to create a ticket for a user?


Hi RTUsers,

I'm looking for an intelligent way to create ticket for
Non-RT-Users. To illustrate my demand:

  I'm often getting phone calls, notes and mails from users
  who didn't get it that we have a RT running. From time to
  time I even want to know something from a user and want
  the other Admins to follow up the whole story, thus it
  should stay in the domain of RT.

  I know how to create an "external Requestor Ticket" via
  the WebUI, but I would like keep it the "mail-way".

  The only solution i considered was mailing to RT to get a
  ticket number and to forward this to a user whilst
  changing the reply-to to RT's mail address ...

Is there any sophisticated solution to do so?

Cheers,

Vince

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