[rt-users] adding a custom template to a queue

[David Ryan]

Hi all,

I am working through a complete dry-run setup and have hit another snag
with templates.

I have a queue called 'dns' and in the queue configuration (not global
configuration) I created a template called 'qwerty'

Then I added two scrips to the queue - 'oncreate autoreply to requestor
with qwerty' and 'oncreate autoreply to requestor with global:autoreply'

The problem is that when I send a mail in I get a reply from the global
template, but not from the custom queue template, even though they are
both configured to run on this queue.

Cheers,

David