[rt-users] newbie question

[David Ryan]

Dmitry,

When a ticket is opened it is assigned an ID.

When you comment, you need to tell RT which ticket ID you are commenting
on.  This is what the message is telling you.

The ticket ID looks a bit like this - [domain.com #53] - where
domain.com is the domain you have configured RT to use (check the login
screen).

If you send a mail to the comment address and include the ticket ID, you
should find that the comment gets added.

David




Dmitry Semkin wrote:
> 
> ÷ÔÏÒÎÉË 13 îÏÑÂÒØ 2001 21:18, ÷Ù ÎÁÐÉÓÁÌÉ:
> > On Tuesday, November 13, 2001 20:56:12 +0300, Dmitry Semkin
> > <lslarry at caravan.ru> wrote:
> > +-----
> >
> > | is there any documentation and, preferable, examples for rt?
> >
> > +--->8
> >
> > http://www.helgrim.com/rtdocs/index.html should answer all your questions.
> >
> > The difference between "correspondence" and "comments" is that, while both
> > are logged, only the former are copied to the requestor.  This allows
> > support personnel to have a logged discussion of details of a ticket
> > without  boring the requestor, who likely doesn't know or care about the
> > details.  (Among other things.)
> 
> hmm. I'm using cgate pro as mta (www.stalker.com)
> below is "router" ruleset
> <support> = "rt-mailgate\ --queue\ support\ --action\ correspond"@pipe
> <rt-comment> = "rt-mailgate\ --queue\ support\ --action\ comment"@pipe
> 
> if I send letter to support at domain I receive it, the letter apears in queue,
> i.e. all this jazz looks like ok.
> but if I send letter to rt-comment at domain I see only the next few lines in
> log:
> comment aliases require a TicketId to work oncomment aliases require a
> TicketId to work on (from someone at somewhere)
> <E163vQw-0002hG-00 at mx1.somedomain>
> so, what for this address must be used?
> 
> and second question. how I can remove users?
> 
> --
> Dmitry Semkin, LSLARRY-RIPN, lslarry at caravan.ru
> ISP "CARAVAN" +7 095 363 2252
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users