[rt-users] newbie question

Dmitry Semkin lslarry at caravan.ru
Wed Nov 14 08:25:30 EST 2001

14 11 2001 16:05, you wrote:
> Dmitry,
> When a ticket is opened it is assigned an ID.
> When you comment, you need to tell RT which ticket ID you are commenting
> on.  This is what the message is telling you.
> The ticket ID looks a bit like this - [domain.com #53] - where
> domain.com is the domain you have configured RT to use (check the login
> screen).
> If you send a mail to the comment address and include the ticket ID, you
> should find that the comment gets added.

	ok. and what field this TID must be included in? subject? message body?
but anyway, I can't realise this mail alias' purpose. where I must be looking 
for TID? or I must remember it while sending additional comments?

Dmitry Semkin, LSLARRY-RIPN, lslarry at caravan.ru
ISP "CARAVAN" +7 095 363 2252

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