[rt-users] Create Ticket and set Owner and notify Owner

[John DeBerry]

Does that handle 'Nobody'-owned tickets well?

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Andreas Kruthoff
> Sent: Wednesday, November 14, 2001 9:20 AM
> To: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Create Ticket and set Owner and notify Owner
> 
> 
> I have resolved this issue by adding a new scrip:
> 
> "OnCreate NotifyOwner with template Transaction"
> 
> have fun,
> 
> -andreas
> 
> On Wednesday 14 November 2001 10:26, Andreas Kruthoff wrote:
> > RT208, mysql, apache.
> >
> > Feature request:
> > If I create a ticket for somebody with the web ui, it would be 
> cool if the
> > OnChangeOwner scrip would trigger the mail notification for that user.
> >
> > Right now, it only triggers if the owner changes from user A to user B.
> >
> > happy hacking,
> >
> > -andreas
> >
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