[rt-users] Quotes..

Steve Poirier steve at Inet-technologies.com
Thu Nov 22 17:57:52 EST 2001

Hello all!

Has someone ever developped something for quoting last Correspondence when
clicking "Reply" or "Resolve"? For example, a check box that quote the last
correspondence of the ticket.

I also have a small problem..
I am using these rules for scrips:
-OnTransaction NotifyOwner with template Transaction
-OnCorrespond AutoreplyToRequestors with template Followup-Template
-OnCreate AutoreplyToRequestors with template Autoreply

I dont want the system to autoreply when customers replies to their emails.
But if i disable the OnCorrespond rule, when we hit reply or resolve, the
customer get nothing. Also, i don't want to use a comment address for
replies because tickets are not automatically re-opened. Any suggestions?


Steve Poirier
Directeur développement / Project Manager
Inet Technologies Inc.

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