[rt-users] MAJOR PROBLEM

[Greg Boug]

In Perl, it usually means a package hasn't been included in
the use list, but its attempting to be referenced. Have a look
at lib/RT.pm and make sure somewhere near the top has this line:

	use RT::Handle;

It could also be:

	require RT::Handle;

If either are there, might be worth checking that there _is_ a 'new'
function in RT::Handle... It'll be in ac631/rt2/lib/RT/Handle.pm.
Search for 'sub new' in that file... It should be there, I would
doubt Jesse would do something silly like forget to add in a new
function... ;-)

Assuming that is there, you will then want to check that ac631/rt2/lib
is one of the directories in the perl library path for that program.
Its contained in the @INC array... Add the following to the top
of the script:

BEGIN {
	print STDERR join(",", @INC) . "\n";
}

The STDERR stuff will be printed to the error log...

If its not in the list, then you will need to add it... I
can't remember how RT likes this done off the top of my
head, hopefully Jesse remembers... ;-) Just make sure you
put in the _full_ path as that is what Perl will be
expecting...

I'm assuming this is going to work with Mason... I'm sure someone will
correct me if its not going to work... ;-)

Hope this helps :-)

Greg

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of James Adam Sigler
> Sent: Wednesday, 28 November 2001 10:54 AM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] MAJOR PROBLEM
>
>
>
> I desperately need some help with my little problem. After compiling
> installing and configuring every piece of software required by RT using
> perl5.005_03, and after editing the httpd.conf file. The error I get when
> attemptting to use the web interface is as follows [Error] Can't locate
> object method new in package RT::Handle at ac631/rt2/lib/RT.pm at line 26.
> This error arrives in my httpd error_log file. Let me know how to
> fix this
> please.
>
> --
>
> 		Sincerely,
> 			-James Adam Sigler-
>
>
>
> James Adam Sigler
> College of Computing
> Georgia Tech
> Phone: 404-385-0391
> Office: CoC 211
> Email: hollow1 at cc.gatech.edu
>
>
>
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