[rt-users] Keyword based ACL's

Wozz wozz+rt at wookie.net
Wed Oct 10 13:07:23 EDT 2001


Is it possible to restrict access to viewing tickets based on Keywords?
What I'd like to do is provide a 'generic' account to some of customer
service personnel to allow them to view tickets, but only those tickets
which have certain keywords assigned to them.  In rt 1.* we used seperate
queues to achieve this, but it requires the extra step of moving tickets
between queues and I'd like to avoid that if possible.  




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