[rt-users] RT2 Stats

[Matt Disney]

Simon,

I have not done much, but will need to do more on stats with RT. All I have 
done is some queue-specific interface work for queue users that are not 
interested in even approaching the full functionality of RT. I also took 
Jesse's HeadsUp stuff and tweaked it just a little bit. That gave me a minimal 
amount of experience writing RT extensions/modifications using Mason. BTW, 
this ability to extend and modify RT at will is a huge reason for using an 
open product; it's also one of the big reasons my group is switching to RT 
from another internally developed application.

I would like to hear about which stats, specifically, you are looking for. If 
we have the same needs, I'll be glad to work with you and/or share what I come 
up with.

Matt Disney 

Simon Woodward writes:
>Hi All,
>
>A while ago there were a few discussions on this list about a stats
>system for RT2, to pull out things like average time to resolution etc
>... 
>
>Does anyone have any information or even better links to stuff that has
>actually been done that is publicly available ?
>
>Or ... is anyone writing a system that they may need help developing or
>writing or testing ?
>
>And if not ... I'm being seriously pressured to write something, so
>would anyone else be interested in collaboration or testing or
>assistance ?
>
>Thanks,
>
>Simon.
>
>
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