[rt-users] RT2 Stats

[Kip Cranford]

On: Thu, 18 Oct 2001 12:21:29 CDT Matt Disney wrote:

>Simon,
>
>I have not done much, but will need to do more on stats with RT. All I have 
>done is some queue-specific interface work for queue users that are not 
>interested in even approaching the full functionality of RT. I also took 
>Jesse's HeadsUp stuff and tweaked it just a little bit. That gave me a minimal 
>amount of experience writing RT extensions/modifications using Mason. BTW, 
>this ability to extend and modify RT at will is a huge reason for using an 
>open product; it's also one of the big reasons my group is switching to RT 
>from another internally developed application.
>

I've been developing a reporting infrastructure on top of RT that can be
accessed via the web by manager-types.  Currently it produces mostly
timing information, i.e. time spent per queue per month (or per year, or
for the months of Sep and Oct, etc), time spent per ticket per month,
blah blah.  The focus right now is on timing information only because
that's what people want right now.  There are also command line scripts
that access the same reporting modules, so one isn't bound to the web.

I'm writing this stuff pretty generally, though, so it is easy to expand
in the future.

If there are others out there that would like to collaborate, I'd be
more than happy to get involved.

--kip